Insurance Software & Technology Blog

Cliff Golub intro slide with spotlights and finish line

Customer Spotlight – Cliff Golub

By Karyn Buckley | March 11, 2021

Meet Cliff Golub of Clifford M Golub Associates in Hicksville, NY How long have you been with your firm and what’s your role there? I am the Principal and Owner of Clifford M. Golub Associates.  I started the firm in 1977 when I bought it from my dad. Back then we were the Bernard B.…

Basketball sitting on a court

Sweet 16, Elite 8 or Final 4 – What Makes the Difference?

By Karyn Buckley | March 10, 2021

by Kitty Ambers, CPIA, CIC, CISR, CPIW, Chief Growth Officer at AVYST It’s the time of year when I watch lots of basketball, as I’m sure many of you do as well! As I watch and learn more about what makes a good team great, I can’t help but translate the teamwork used in basketball…

Customer Spotlight – Josh Zylks

By Karyn Buckley | February 11, 2021

Meet Josh Zylks of First State Insurance of DeQueen in DeQueen, AR How long have you been with your firm and what’s your role there? I have been at First State Insurance of DeQueen for a year and a half, since July of 2019. I am a producer, I am new to insurance, and I have been learning a lot every…

Momentum or Inertia: Which Did the Super Bowl Teams Each Have?

By Kitty Ambers | February 9, 2021

Was the Buccaneers-Chiefs Super Bowl LV a game of momentum or inertia? Inertia: “a property of matter by which it remains at rest or in motion in the same straight line unless acted upon by some external force”  or “a tendency not to move or change”.  Here’s an example of inertia used in a sentence…

Dave DeLano intro image

Customer Spotlight – David DeLano

By Karyn Buckley | January 13, 2021

Meet David DeLano of Kennedy Nemier Insurance in Plymouth, MI How long have you been with your firm and what’s your role there? I’ve been with Kennedy Nemier since September 2014 – so going on 7 years!  I am a Commercial Account Executive there.  If you have a niche market that you’re involved with, how…

Customer Spotlight – Tom Dolan

By Karyn Buckley | December 11, 2020

Meet Tom Dolan, Owner of the Dolan Agency, Inc in Lake Bluff, IL! How long have you been with your firm and what’s your role there? I am coming up on almost 1.5 years.  I bought the agency from the previous agent/owner.  I have 1 staff member who does servicing and processing and phones.  I…

Digital Document Delivery

Reminder:  Electronic Policy Delivery Requires Authorization

By Karyn Buckley | December 9, 2020

Understand The E-Sign Act The goal of “going paperless” has been a major initiative in insurance companies and agencies for decades.  The E-Sign Act was signed into law back in 2000 and granted electronic signatures the same legal status as handwritten signatures.  Also within this law are provisions regarding the use of electronic records and…

IIANC Tech Symposium Closing Session

VIDEO: Tips for Successful Technology Implementation

By Kitty Ambers | December 8, 2020

During the closing session of the 2020 IIANC Tech Symposium, Kitty Ambers and George Robertson provide 3 Key Ideas for Successful Technology Implementation.  The goal of this 20-minute session was to provide attendees with actionable steps for turning what they learned into results. Topics addressed include: Overcoming the tendency to resist change Approaching technology decisions…

Technology photo for decoration

Enabling the Insurance Business

By Karyn Buckley | December 2, 2020

In his webinar series, Uncaptured Agency: The Future of Insurance, Tony Caldwell talks with Marc Still, CEO of AVYST, about the many opportunities AVYST provides “that leverage technology to automate processes, increase efficiency, and enhance the customer’s experience.” Cocktail napkins, legal pads, and endless pieces of paper, often characterize the data collection strategies of insurance…

Image of a hand covered with words of appreciation

Giving Thanks is Good for Business!

By Karyn Buckley | November 16, 2020

By Kitty Ambers, CIC, CPIA, CISR, CPIW, Chief Growth Officer at AVYST As insurance sales professionals, we have learned the impact of “The Loyalty Effect” on agency profitability. In his book, published by Harvard Business Review, author Fred Reichheld explains that generating new customers will cost your business five to 25 times the cost of…

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