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Crystal Ball Blog

InsurTech Talk: Tips for successful technology implementation

During this episode of InsurTech Talk, Kitty Ambers and George Robertson recap the fundamentals shared during our last episode, and outline 3 key ideas to ensure that your technology transformation goes smoothly.  These include: Overcoming the tendency to resist change, Approaching your technology investment as Strategic, and Supporting Strategy with solid Tactics We hope you…

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Keeping it Conversational

Face it, doing a good job with front line underwriting requires agents and brokers to ask a ton of questions.  A significant amount of data is required by insurance carriers to accurately rate a risk.  Consumers, who aren’t really enamored with having to purchase insurance in the first place, get turned off when there is…

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5 Fundamentals for Leveraging Insurtech

To take advantage of insurtech solutions that will propel your agency’s growth and success, you must know where you are today so you can plan and prioritize how you will get to the next level. One of my very favorite quotes is from Michael Jordan. He says, “The minute you get away from fundamentals —…

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5 Leadership Lessons from Hosta

This spring, a plethora of hosta had overtaken my flowerbeds. I did a bit of reading about how to care for hosta and learned that they should be dug up and divided every three to five years. I was pushing the six-year mark with mine. As I dug up dozens upon dozens of plants and…

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Declare Independence from Complacency

It is only natural that as our country’s Independence Day approaches we revisit history.  Our Founding Father’s were relentless in the pursuit of Independence from Britain and the Declaration of Independence enumerates the many reasons (grievances) for the desired split. During my most recent reading of the historical document, one phrase jumped out at me. …

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3 Steps to Improve Your Own User Experience

Our industry spends a lot of time discussing the customer experience, and rightfully so. But what about our own experiences as users? I’m convinced that if insurance professionals mindfully commit to improving their own user experience throughout the quoting-and-binding process, the industry itself would be transformed. But so often we push aside our long-term goals…

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When Was the Last Time You Asked ‘Why’?

by Kitty Ambers, CIC, CPIA, CISR, Chief Growth Officer at AVYST If you have children, you likely remember the phase when they asked, “Why?” constantly. Everything you asked them to do and every experience they encountered, the question was always, “But why?” Somewhere along the way those questions stopped. What a sad thing. We know…

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Insurtech & Insurance: Perfect Together

You can’t tell the players in insurtech without a scorecard. Here’s one for reference: Crunchbase’s website lists 642 insurtech firms. Their combined total equity funding is $6.1 billion. Their average founding date is April 2011. They have cool names like Pie Insurance, TheGuarantors, Premonition, and Descartes Underwriting. Investor types include accelerator, incubator, angel group, venture…

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