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Crystal Ball Blog

3 Steps to Improve Your Own User Experience

Our industry spends a lot of time discussing the customer experience, and rightfully so. But what about our own experiences as users? I’m convinced that if insurance professionals mindfully commit to improving their own user experience throughout the quoting-and-binding process, the industry itself would be transformed. But so often we push aside our long-term goals…

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When Was the Last Time You Asked ‘Why’?

by Kitty Ambers, CIC, CPIA, CISR, Chief Growth Officer at AVYST If you have children, you likely remember the phase when they asked, “Why?” constantly. Everything you asked them to do and every experience they encountered, the question was always, “But why?” Somewhere along the way those questions stopped. What a sad thing. We know…

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Insurtech & Insurance: Perfect Together

You can’t tell the players in insurtech without a scorecard. Here’s one for reference: Crunchbase’s website lists 642 insurtech firms. Their combined total equity funding is $6.1 billion. Their average founding date is April 2011. They have cool names like Pie Insurance, TheGuarantors, Premonition, and Descartes Underwriting. Investor types include accelerator, incubator, angel group, venture…

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Can You Change the Inertia of Your Insurance Practice?

Whether your insurance agency, brokerage or other firm has inertia (like the Rams in the Super Bowl) or momentum (like the Patriots), I want to point out that neither inertia nor momentum will last forever. Sooner or later inertia will die out. If I coast my golf cart down a steep fairway, I might roll…

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You Can Have Results — or Excuses. But Seldom Both

What if you had the opportunity for improvement, without the pain of change? At work, it would be so much easier to revise processes, upgrade technology or develop new policies. But chasing opportunity without some degree of change is nearly impossible. So if we want opportunity and growth (and who doesn’t), why are we still…

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Real Meaning of ‘Underinsured’ Gets Personal

Insurance folks I’ve met over the years may know the story of my daughter Jenna’s car accident. It’s a painful, very personal story. But by sharing it, I hope to help other people avoid this situation. Jenna’s story actually starts before she was born. I was told I could never have children. So that is…

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Why Carriers need to rethink their approach to Technology

October 23, 2018 by Linda Dodson Most carriers recognized long ago that making it easier for agents to do business with them has competitive advantages. Companies have made an effort to simplify the submission and underwriting process, and they’ve created online systems for personal and small commercial lines. For the most part, this has been a…

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How insurtechs are actually boosting brokers

Insurance Business America September 26, 2018   Funding for insurtechs isn’t slowing down, with $2.3 billion invested in 2017, a 36% increase from 2016, and, so far in 2018, insurtech funding transactions in Q2 have reached an all-time high, according to Willis Towers Watson. At the same time, the benefits that insurance companies stand to…

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