Posts by Karyn Buckley
Business Basics, Lest We Forget!
Kitty Ambers, COO/AVYST Several years ago, I had a wonderful week working with a dynamic group of new producers. I facilitated the Certified Professional Insurance Agent (CPIA) designation program as part of an insurance company’s 3-week producer training curriculum, and this was the first week. I was extremely impressed with the caliber, background, and interest…
Read MoreBaseball Concepts for Business
I love baseball season! Although the status of Major League baseball was iffy for a while, Opening Day has finally arrived! Each year as the season gets underway, I’m reminded of some parallels between baseball and business. The following are a few ideas that come to mind: Conditioning – Inevitably, at the start of each…
Read MoreEmpower New Agency Hires
by Kitty Ambers, Chief Operating Office at AVYST The “Silver Tsunami” is a term for the aging workforce in America today. Demographic research states that 10,000 baby boomers will reach retirement age every day from 2011 until 2030. Translate this to the insurance industry and half of the workforce is on track to retire by 2034.…
Read MoreInsurance Technology and E & O Claims: What’s the Connection? (Part 4 of 4)
Part 4: Protecting Your Investment Kitty Ambers, CIC, CPIA, CISR Chief Operating Officer, AVYST Over the years, you have invested a significant amount of time, energy, blood, sweat and tears in your agency, your clients, your staff, and your technology. Statistically, one in 3 agents will face an E & O allegation in any given year. …
Read MoreInsurance Technology and E & O Claims: What’s the Connection? (Part 3 of 4)
Part 3: Digitization of Sales & Service Touchpoints Kitty Ambers, CIC, CPIA, CISR Chief Operating Officer, AVYST Insurance Activities that can benefit from Digitization In a recent article published in National Underwriter, the author explains his view of the balance between human input and digitization. He makes an excellent point: “There is a time…
Read MoreInsurance Technology and E & O Claims: What’s the Connection? (Part 2 of 4)
Part 2: InsurTech and the Impact on Agents’ E & O Kitty Ambers, CIC, CPIA, CISR Chief Operating Officer, AVYST In part one of this blog series, we review the concept of the digital ecosystem and the impact of consumer expectations on today’s insurance agencies. There is a correlation between consumer expectations today, the ever-expanding…
Read MoreInsurance Technology and E & O Claims: What’s the Connection? (Part 1 of 4)
Part 1: Understanding the Digital Ecosystem Kitty Ambers, CIC, CPIA, CISR Chief Operating Officer, AVYST Independent insurance agencies are striving to deploy technology that offers the promise of providing consumers with a convenient, engaging, and meaningful digital experience. As part of selecting and implementing new technology, it’s critical for agency leaders to consider the impact…
Read MoreCustomer Spotlight – John D’Agostino
Meet John D’Agostino of D’Agostino Agency in Hammonton, NJ How long have you been with your firm and what’s your role there? I started part time January 1974 working my way through college. If you have a niche market that you’re involved with, how did you get started in that niche? Risk Management Consulting for…
Read MoreCustomer Spotlight – Steve Cranford
Meet Steve Cranford of ASU Assure in Thomasville, NC How long have you been with your firm and what’s your role there? I was with another agency and my contract expired in 2017. I started my agency in August of 2017. At this point it’s just me; I am a one-man band. My goal is…
Read MoreCustomer Spotlight – Ellen Kutchmanich
Meet Ellen Kutchmanich of Price Insurance Agency in Carbondale, PA How long have you been with your firm and what’s your role there? My parents bought the agency from my uncle in 1980 when I was 2. I used to have a desk in our family home when I was little, and I used to…
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