Meet Josh Zylks of First State Insurance of DeQueen in DeQueen, AR How long have you been with your firm and what’s your role there? I have been at First State Insurance of DeQueen for a year and a half, since July of 2019. I am a producer, I am new to insurance, and I have been learning a lot every…

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Kitty Ambers, Chief Growth Officer at AVYST, has been selected to be a part of the NU Property & Casualty 2021 Editorial Advisory Board. Kitty is a third-generation insurance agent. She has worn many hats including that of CEO at the Network of Vertafore Users. She also served as executive director of the American Insurance…

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Meet David DeLano of Kennedy Nemier Insurance in Plymouth, MI How long have you been with your firm and what’s your role there? I’ve been with Kennedy Nemier since September 2014 – so going on 7 years!  I am a Commercial Account Executive there.  If you have a niche market that you’re involved with, how…

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Meet Tom Dolan, Owner of the Dolan Agency, Inc in Lake Bluff, IL! How long have you been with your firm and what’s your role there? I am coming up on almost 1.5 years.  I bought the agency from the previous agent/owner.  I have 1 staff member who does servicing and processing and phones.  I…

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Digital Document Delivery

Understand The E-Sign Act The goal of “going paperless” has been a major initiative in insurance companies and agencies for decades.  The E-Sign Act was signed into law back in 2000 and granted electronic signatures the same legal status as handwritten signatures.  Also within this law are provisions regarding the use of electronic records and…

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In his webinar series, Uncaptured Agency: The Future of Insurance, Tony Caldwell talks with Marc Still, CEO of AVYST, about the many opportunities AVYST provides “that leverage technology to automate processes, increase efficiency, and enhance the customer’s experience.” Cocktail napkins, legal pads, and endless pieces of paper, often characterize the data collection strategies of insurance…

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By Kitty Ambers, CIC, CPIA, CISR, CPIW, Chief Growth Officer at AVYST As insurance sales professionals, we have learned the impact of “The Loyalty Effect” on agency profitability. In his book, published by Harvard Business Review, author Fred Reichheld explains that generating new customers will cost your business five to 25 times the cost of…

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Jon Black sign

Meet Jon Black, Owner of Curtis Black Insurance Associates in Danbury, CT! How long have you been with your firm and what’s your role there? I established the firm in 1995 with partner Wayne Curtis. I am the sole owner today, Wayne retired in 2017. We stressed quality, not quantity. There are 2 of us and…

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Meet Susan Coblin, Agent/Owner of Chenault & Hoge in Frankfort, KY! How long have you been with your firm and what’s your role there? Unofficially 40 years. My dad owned the agency and I was here all the time (after school, snow days) answering the phones, filing and helping out. I worked here all through…

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