Insurance Software & Technology Blog

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Great Consultative Selling Qualities…From my Contractor

By Karyn Buckley | August 12, 2022

Kitty Ambers, COO/AVYST I am a master of the ‘task’ list. Several years ago I read David Allen’s very helpful book – ‘Getting Things Done’. Practicing the concepts Allen outlines has reduced my stress level by keeping things organized electronically. One thing Mr. Allen recommends is keeping an ongoing long-term project list at hand. Finally,…

21 days, title page

Small Changes Lead to Big Results

By Karyn Buckley | July 13, 2022

by Kitty Ambers, COO, AVYST I attended an industry meeting where the concept of the “21-day challenge” for embracing change was discussed. We all agreed on the idea that it takes 21 days of consistent action to begin to create a new habit and is a great place to start.  Diet, exercise, and stop-smoking programs…

Title photo, word sizzle with a flame for the "i"

Agents Should Remember to Sell the Sizzle

By Karyn Buckley | June 13, 2022

by Kitty Ambers, COO/AVYST An article I read in Daniel Burrus’s TechoTrends newsletter titled, Continuously De-Commoditize, made me think about the concept of product/service de-commoditization as it may relate to the typical insurance agency.  Burrus says, “Look at every product and service you have and ask, ‘Why is this item a commodity?’  Then ask, ‘What…

Title, Business Basics on chalkboard

Business Basics, Lest We Forget!

By Karyn Buckley | May 12, 2022

by Kitty Ambers, COO, AVYST Several years ago, I had a wonderful week working with a dynamic group of new producers. I facilitated the Certified Professional Insurance Agent (CPIA) designation program as part of an insurance company’s 3-week producer training curriculum, and this was the first week. I was extremely impressed with the caliber, background,…

Title page "Baseball Concepts for Business" with baseball sitting on a field

Baseball Concepts for Business

By Karyn Buckley | April 18, 2022

I love baseball season! Although the status of Major League baseball was iffy for a while, Opening Day has finally arrived! Each year as the season gets underway, I’m reminded of some parallels between baseball and business. The following are a few ideas that come to mind: Conditioning – Inevitably, at the start of each…

Lightbulb with title, "Empower Your New Agency Hires"

Empower New Agency Hires

By Karyn Buckley | February 16, 2022

by Kitty Ambers, Chief Operating Office at AVYST The “Silver Tsunami” is a term for the aging workforce in America today.  Demographic research states that 10,000 baby boomers will reach retirement age every day from 2011 until 2030.  Translate this to the insurance industry and half of the workforce is on track to retire by 2034.…

Title photo - Protecting Your Investment

Insurance Technology and E & O Claims:  What’s the Connection? (Part 4 of 4)

By Karyn Buckley | February 7, 2022

Part 4:  Protecting Your Investment Kitty Ambers, CIC, CPIA, CISR Chief Operating Officer, AVYST Over the years, you have invested a significant amount of time, energy, blood, sweat and tears in your agency, your clients, your staff, and your technology.  Statistically, one in 3 agents will face an E & O allegation in any given year. …

cover page for blog with title - Digitization of Sales & Service Touchpoints

Insurance Technology and E & O Claims:  What’s the Connection? (Part 3 of 4)

By Karyn Buckley | January 6, 2022

Part 3:  Digitization of Sales & Service Touchpoints Kitty Ambers, CIC, CPIA, CISR Chief Operating Officer, AVYST   Insurance Activities that can benefit from Digitization In a recent article published in National Underwriter, the author explains his view of the balance between human input and digitization.  He makes an excellent point: “There is a time…

title slide: Insurance Technology and E&O claims: What's the Connection? By AVYST

Insurance Technology and E & O Claims:  What’s the Connection? (Part 2 of 4)

By Karyn Buckley | November 29, 2021

Part 2:  InsurTech and the Impact on Agents’ E & O Kitty Ambers, CIC, CPIA, CISR Chief Operating Officer, AVYST In part one of this blog series, we review the concept of the digital ecosystem and the impact of consumer expectations on today’s insurance agencies.  There is a correlation between consumer expectations today, the ever-expanding…

Image of pointing hand and digital elements floating in space

Insurance Technology and E & O Claims:  What’s the Connection? (Part 1 of 4)

By Karyn Buckley | October 26, 2021

Part 1:  Understanding the Digital Ecosystem Kitty Ambers, CIC, CPIA, CISR Chief Operating Officer, AVYST Independent insurance agencies are striving to deploy technology that offers the promise of providing consumers with a convenient, engaging, and meaningful digital experience.  As part of selecting and implementing new technology, it’s critical for agency leaders to consider the impact…

Wave Insurance Technologies, Inc. dba AVYST