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Posts Tagged ‘customer experience’

Keeping it Conversational

Face it, doing a good job with front line underwriting requires agents and brokers to ask a ton of questions.  A significant amount of data is required by insurance carriers to accurately rate a risk.  Consumers, who aren’t really enamored with having to purchase insurance in the first place, get turned off when there is…

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3 Steps to Improve Your Own User Experience

Our industry spends a lot of time discussing the customer experience, and rightfully so. But what about our own experiences as users? I’m convinced that if insurance professionals mindfully commit to improving their own user experience throughout the quoting-and-binding process, the industry itself would be transformed. But so often we push aside our long-term goals…

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