Mike DeStasio spotlight

Let’s get to know Mike DeStasio of AssuredPartners Cranford, NJ location! How long have you been with your firm and what’s your role there? I have been with Assured Partners since 1985. I am the Vice President and manage our Transportation Insurance segment.   What niche market are you involved with? I have been involved…

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Photo of human hand shaking computer image hand

In the recent 2020 NUPC/PIA Independent Agent Survey, technology was a focal point.  There were several responses that caught our attention here at AVYST. One noted that the agency owner “has no time to look at new technologies.” But what happens to an agency when the owner doesn’t carve out time to deal with technology…

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Graphic of an arrow made up of words describing Change Management

Change does not have to be scary, you must embrace it. We can take a page from David Bowie, when we think about change, just ask Kitty Ambers. Kitty discusses the 5 D’s of Change Management: Decide Design Deploy Deal With Distraction Drive Listen in as Kitty and Chris Cline talk about Change Management and…

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Face it, doing a good job with front line underwriting requires agents and brokers to ask a ton of questions.  A significant amount of data is required by insurance carriers to accurately rate a risk.  Consumers, who aren’t really enamored with having to purchase insurance in the first place, get turned off when there is…

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Young woman at desk with computer

Our industry spends a lot of time discussing the customer experience, and rightfully so. But what about our own experiences as users? I’m convinced that if insurance professionals mindfully commit to improving their own user experience throughout the quoting-and-binding process, the industry itself would be transformed. But so often we push aside our long-term goals…

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