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Posts Tagged ‘change management’

5 Fundamentals for Leveraging Insurtech

To take advantage of insurtech solutions that will propel your agency’s growth and success, you must know where you are today so you can plan and prioritize how you will get to the next level. One of my very favorite quotes is from Michael Jordan. He says, “The minute you get away from fundamentals —…

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Declare Independence from Complacency

It is only natural that as our country’s Independence Day approaches we revisit history.  Our Founding Father’s were relentless in the pursuit of Independence from Britain and the Declaration of Independence enumerates the many reasons (grievances) for the desired split. During my most recent reading of the historical document, one phrase jumped out at me. …

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3 Steps to Improve Your Own User Experience

Our industry spends a lot of time discussing the customer experience, and rightfully so. But what about our own experiences as users? I’m convinced that if insurance professionals mindfully commit to improving their own user experience throughout the quoting-and-binding process, the industry itself would be transformed. But so often we push aside our long-term goals…

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You Can Have Results — or Excuses. But Seldom Both

What if you had the opportunity for improvement, without the pain of change? At work, it would be so much easier to revise processes, upgrade technology or develop new policies. But chasing opportunity without some degree of change is nearly impossible. So if we want opportunity and growth (and who doesn’t), why are we still…

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