Small Changes Lead to Big Results

21 days, title page

by Kitty Ambers, COO, AVYST I attended an industry meeting where the concept of the “21-day challenge” for embracing change was discussed. We all agreed on the idea that it takes 21 days of consistent action to begin to create a new habit and is a great place to start.  Diet, exercise, and stop-smoking programs…

Read More

Agents Should Remember to Sell the Sizzle

Title photo, word sizzle with a flame for the "i"

by Kitty Ambers, COO/AVYST An article I read in Daniel Burrus’s TechoTrends newsletter titled, Continuously De-Commoditize, made me think about the concept of product/service de-commoditization as it may relate to the typical insurance agency.  Burrus says, “Look at every product and service you have and ask, ‘Why is this item a commodity?’  Then ask, ‘What…

Read More

Business Basics, Lest We Forget!

Title, Business Basics on chalkboard

by Kitty Ambers, COO, AVYST Several years ago, I had a wonderful week working with a dynamic group of new producers. I facilitated the Certified Professional Insurance Agent (CPIA) designation program as part of an insurance company’s 3-week producer training curriculum, and this was the first week. I was extremely impressed with the caliber, background,…

Read More

Baseball Concepts for Business

Title page "Baseball Concepts for Business" with baseball sitting on a field

I love baseball season! Although the status of Major League baseball was iffy for a while, Opening Day has finally arrived! Each year as the season gets underway, I’m reminded of some parallels between baseball and business. The following are a few ideas that come to mind: Conditioning – Inevitably, at the start of each…

Read More

Insurance Technology and E & O Claims:  What’s the Connection? (Part 1 of 4)

Image of pointing hand and digital elements floating in space

Part 1:  Understanding the Digital Ecosystem Kitty Ambers, CIC, CPIA, CISR Chief Operating Officer, AVYST Independent insurance agencies are striving to deploy technology that offers the promise of providing consumers with a convenient, engaging, and meaningful digital experience.  As part of selecting and implementing new technology, it’s critical for agency leaders to consider the impact…

Read More

Leadership Lessons from Hosta Plants

Flowerbed with hostas

By Kitty Ambers Each spring, I enjoy the time I spend freshening up my flowerbeds. I don’t have a particularly green thumb, so I appreciate hardy perennials, like Hostas. During this year’s spring gardening frenzy, it struck me that cultivating Hostas is like developing leadership skills. Here are five lessons on leadership we can learn…

Read More

Momentum or Inertia: Which Did the Super Bowl Teams Each Have?

Was the Buccaneers-Chiefs Super Bowl LV a game of momentum or inertia? Inertia: “a property of matter by which it remains at rest or in motion in the same straight line unless acted upon by some external force”  or “a tendency not to move or change”.  Here’s an example of inertia used in a sentence…

Read More